The healthcare industry is talking about coding in ICD-10 right now. It is a tough topic to talk about since it is so new. Most physicians and healthcare providers do not understand how ICD-10 works. It is complicated for people that know and understand ICD-9 and it becomes even more complicated when talking about ICD-10. It is a situation in which many people are asking questions. If you have a medical billing company and are outsourcing your work, how should you address clients that call you and say, "Why doesn't this particular code work?" This is a common question that is asked by both experts and non-experts alike.
Most clients ask questions such as, "How do I know if my claims are being accurately processed? When can I see a check on a particular claim? Are you working on my past claims that got rejected before I started using your services? How do I know that you are certified in ICD-10?" These are just some of the questions that you may be asked. Clients often want to feel secure with your business. It is never easy to get answers to claims. The correct response to this question is, we will handle all of our client's claims on a regular basis.
In reality, medical billing is a complex topic overall. Many men and women want to know what the future holds. Most experienced coders will say that billing is only going to get tougher. If you have a client that is asking you lots of questions about ICD-10, tell them that you are working on their practice and will inform them and update them with any changes. As a courtesy, it is also a good idea to answer 1 or 2 questions that they may have. Even though it might get annoying, you will have a happy customer at the end of the day. If it gets to repetitive, then just tell them that you are extremely busy working on their claims and have to go. This often lets your client know that you are too busy to talk. This happens from time to time.
Medical billing and coding is a tough industry. Most people do not have enough experience to get their claims paid. It is not easy to get paid on claims with insurance companies today. Everything has to be filled out perfectly when it comes to getting claims from insurance companies. Insurance companies have gotten a lot tougher in 2016. They are asking for everything to be mostly perfect.
When you first retain your clients, it is important that you let them know what you will do for them and not do. Clients are often more prone to asking questions in order to receive answers. If you have a small office and cannot take calls because of your pressed time schedule, it is important to put it in writing. Once a contract is drawn between you and the client, it is necessary to stick to it. Clients will often understand if something is in writing rather than in words.
Most clients ask questions such as, "How do I know if my claims are being accurately processed? When can I see a check on a particular claim? Are you working on my past claims that got rejected before I started using your services? How do I know that you are certified in ICD-10?" These are just some of the questions that you may be asked. Clients often want to feel secure with your business. It is never easy to get answers to claims. The correct response to this question is, we will handle all of our client's claims on a regular basis.
In reality, medical billing is a complex topic overall. Many men and women want to know what the future holds. Most experienced coders will say that billing is only going to get tougher. If you have a client that is asking you lots of questions about ICD-10, tell them that you are working on their practice and will inform them and update them with any changes. As a courtesy, it is also a good idea to answer 1 or 2 questions that they may have. Even though it might get annoying, you will have a happy customer at the end of the day. If it gets to repetitive, then just tell them that you are extremely busy working on their claims and have to go. This often lets your client know that you are too busy to talk. This happens from time to time.
Medical billing and coding is a tough industry. Most people do not have enough experience to get their claims paid. It is not easy to get paid on claims with insurance companies today. Everything has to be filled out perfectly when it comes to getting claims from insurance companies. Insurance companies have gotten a lot tougher in 2016. They are asking for everything to be mostly perfect.
When you first retain your clients, it is important that you let them know what you will do for them and not do. Clients are often more prone to asking questions in order to receive answers. If you have a small office and cannot take calls because of your pressed time schedule, it is important to put it in writing. Once a contract is drawn between you and the client, it is necessary to stick to it. Clients will often understand if something is in writing rather than in words.
About the Author:
Our organization has a medical billing coding program that is good for our clients. We have many clients that are already seeing a 25% increase in their revenues because of our work. A lot of medical billing and codeing organizations work in ICD-10 coding.
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