Thursday, February 1, 2018

Policies Put In Place By Tommy Car Wash Systems To Uphold Clients Loyalty And Frequency

By Michelle Scott


In every business set up, owners try to fit in the market and remain competitive. Despite the improved technology it is necessary to remain firm. Technology has played a significant role in any business set up. Increased efficiency and productivity are the main advantages. Despite this, it is important for a business to maintain their loyal customers. For this reason, Tommy car wash systems have implemented policies that help to maintain their faithful clients.

They have come up with a way that will help uphold their esteemed clients without losing them to other facilities. They have developed the club and membership programs. These programs ensure that their clients pay less per wash. This has motivated many clients to wash their cars more frequently unlike before. The monthly VIP membership offers great deals to its users. Due to this, the customers feel appreciated and will keep coming back for more services.

Another advancement that Tommy wash has put in place is the establishment of VIP lanes. This reduces congestion, especially on busy days. Long queues are a turn off to many potential clients. Most of them will not queue for long hours just to access their services. These lanes have provided a solution to many of them. These lanes made them feel special and prioritized. As a result, they will always keep coming back for these services.

This firm over the years has built its reputation with the surrounding community. They strive to build community exposure through events. They actively participate in activities such as sponsorship, fundraisers, participation in community programs and so on. As a result, they develop an association between individuals and the wash. This creates awareness of its existence since community members play a role boosters and cheerleaders to the company.

The development of paid apps is yet another important component. They have established two payment apps, Tommy Express App and a Monthly Club App. The application can easily be installed on the smart-phones of their clients. It works with recognition systems of license plates. These apps have made it easier to make payments without necessarily interacting with any employee. This has helped save a lot of time and long queues

The company has increased its processing speed. Most people prefer seeking such services from facilities that do not take much of their time. This company has more developed equipment that ensures their customers are not inconvenienced at any time. They work within the time frame of its clients. Their building structures are built in a way that minimizes long queues during entry and exits. Their payment model is also fast and simplified.

The firm ensures that it has the best staff. Their staff is qualified and also has experience in customer service delivery. They work to ensure that the needs of a client are met. They ensure that they maintain a positive relationship with them. They listen to their needs and undertake to them. This will help maintain loyal customers.

The quality of services rendered is also essential to maintaining customers. For this reason, Tommy ensures that they provide the best services to their clients. They give the cars a spotless face with minimum effort.




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