Anyone who works in fashion retail should know that you get what you put into this particular job. In order to get the most out of it, though, you should know how to engage consumers. This is especially true when you consider that there are many different personalities, some being stronger than others. Regardless, if you'd like to know how to deal with shoppers as effectively as possible, here are a few talking points that Christina Kelly can tell you about.
The first thing that you should know about engaging customers - and fashion authorities such as Christina DiMauro Kelly can say the same - is that personalities are tough to predict. Even though someone might come across as mild-mannered at the onset, it's possible that they'll exhibit rudeness before long. This can come across as a shock to new workers, which probably goes without saying. Nonetheless, you should always expect the unexpected at your job.
Next, exercise patience with those who are unruly. Anyone who has worked in retail - and Christina Kelly can agree - has dealt with at least one rude customer during their life, and it can become a challenge to handle the gripes they have to bring up. If you're new to this type of work, politely say that you will get someone to help, before bringing over a supervisor or team lead. This is one of the best ways to handle the issue if you are still learning the ropes.
Finally, make sure that you wear a smile on your face like a badge of honor. Even if you're having a difficult time at work, you should know that, by and large, people are generally good. When someone offers you a compliment on your work, it becomes easier to smile, even if you weren't interested in doing so before. When you make it a point to smile, not only can you work more effectively, but it's possible that customers and even fellow workers will reciprocate.
By following these points, you will be able to get the most out of your fashion retail job as possible. Even though you might be knowledgeable about clothes, this isn't all that's needed to be successful at a job. You must be able to engage consumers effectively, and the points covered earlier should help you along the way. By following these points as closely as you can, chances are that you will achieve more success in the long run.
The first thing that you should know about engaging customers - and fashion authorities such as Christina DiMauro Kelly can say the same - is that personalities are tough to predict. Even though someone might come across as mild-mannered at the onset, it's possible that they'll exhibit rudeness before long. This can come across as a shock to new workers, which probably goes without saying. Nonetheless, you should always expect the unexpected at your job.
Next, exercise patience with those who are unruly. Anyone who has worked in retail - and Christina Kelly can agree - has dealt with at least one rude customer during their life, and it can become a challenge to handle the gripes they have to bring up. If you're new to this type of work, politely say that you will get someone to help, before bringing over a supervisor or team lead. This is one of the best ways to handle the issue if you are still learning the ropes.
Finally, make sure that you wear a smile on your face like a badge of honor. Even if you're having a difficult time at work, you should know that, by and large, people are generally good. When someone offers you a compliment on your work, it becomes easier to smile, even if you weren't interested in doing so before. When you make it a point to smile, not only can you work more effectively, but it's possible that customers and even fellow workers will reciprocate.
By following these points, you will be able to get the most out of your fashion retail job as possible. Even though you might be knowledgeable about clothes, this isn't all that's needed to be successful at a job. You must be able to engage consumers effectively, and the points covered earlier should help you along the way. By following these points as closely as you can, chances are that you will achieve more success in the long run.
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If you would like further information about Christina DiMauro Kelly and the world of style, contact Christina Kelly.. This article, Christina Kelly & Effectively Engaging Fashion Consumers has free reprint rights.
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