There is no such thing as a business that is universally loved and esteemed. This is true for traditional and internet based companies. It does not matter how good your organization is, you are always going to have to deal with naysayers. It is what you do when you discover that criticism that counts. This is especially important to do when you do your business online -- where people haven't got lots of chances to interact with you personally to counteract the negativity they read. So here is how to proceed.
Respond to the criticism as quickly as you're able to and Start With Why. This is very vital. You don't want to simply let a negative critique sit somewhere without addressing it. If the criticism was left in a public forum, leave a response on the same thread thanking the person for his or her criticism. Write out that you're exploring things and then ask the person for permission to continue discussing the matter in private. This will persuade others that your priority is the creation of the best possible product...and that you do not respond poorly when somebody criticizes you. It will help encourage respect from others through Multi Level Marketing.
Actually verify if the criticism is about something that has to be remedied. Everybody knows how to tell trolls and genuine feedback apart. "You suck" doesn't require a response. "I encountered a 404 page" or "The format is all messed up" are things that you're going to need to correct. Take a look at everything if a change should be made, make it. This proves to others you are paying attention and will act when action is needed.
Individualize any response you make. Should you opt to make a change or a fix, tell the person who published the criticism you're making the changes they asked you to make. You may also publish things like this in public in discussion boards. That proves to everyone that you can take constructive feedback without getting mad. It also shows them you'll work as hard as you have to work to give them what they really want. This is clever, even though you may decide against making modifications people have requested. Write that you examined the matter but have chosen to leave things the way they are. Then clarify why you did that.
Remember that, above all else, how you react to criticism is all about reputation management. If you fire back at somebody for saying something unfavorable about you, you look petty. If you ignore peoples' criticism and try to insist that it is all good, you'll appear as if you do not understand your own business all that well.
Keep your pride under control. People, more often than not, are not attacking you personally. They didn't have a fulfilling experience with your product. You should make your product better so they won't have the same experience later on.
How you take criticism says quite a bit both about you and your organization. Make an effort to be as optimistic as you're able to about it!
Respond to the criticism as quickly as you're able to and Start With Why. This is very vital. You don't want to simply let a negative critique sit somewhere without addressing it. If the criticism was left in a public forum, leave a response on the same thread thanking the person for his or her criticism. Write out that you're exploring things and then ask the person for permission to continue discussing the matter in private. This will persuade others that your priority is the creation of the best possible product...and that you do not respond poorly when somebody criticizes you. It will help encourage respect from others through Multi Level Marketing.
Learn your blueprint for success with Start With Why
Actually verify if the criticism is about something that has to be remedied. Everybody knows how to tell trolls and genuine feedback apart. "You suck" doesn't require a response. "I encountered a 404 page" or "The format is all messed up" are things that you're going to need to correct. Take a look at everything if a change should be made, make it. This proves to others you are paying attention and will act when action is needed.
Individualize any response you make. Should you opt to make a change or a fix, tell the person who published the criticism you're making the changes they asked you to make. You may also publish things like this in public in discussion boards. That proves to everyone that you can take constructive feedback without getting mad. It also shows them you'll work as hard as you have to work to give them what they really want. This is clever, even though you may decide against making modifications people have requested. Write that you examined the matter but have chosen to leave things the way they are. Then clarify why you did that.
Remember that, above all else, how you react to criticism is all about reputation management. If you fire back at somebody for saying something unfavorable about you, you look petty. If you ignore peoples' criticism and try to insist that it is all good, you'll appear as if you do not understand your own business all that well.
Keep your pride under control. People, more often than not, are not attacking you personally. They didn't have a fulfilling experience with your product. You should make your product better so they won't have the same experience later on.
How you take criticism says quite a bit both about you and your organization. Make an effort to be as optimistic as you're able to about it!
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