Hi everyone this will hopefully be a quick overview or a quick posting on just a general guideline or quick instructions on how to configure or set up your social WiFi hardware or wireless router.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
Please ensure you document the following; IP address of your device & gateway, DNS server address Radius connection, Cloud connection,VPN connection
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
After you have performed the following the next think you need to do is access the web interface. Please remember that after one of our hotspot hardware routers have been flashed or upgrade you can no longer access the original manufacturers web ui. This is extremely important that if you are performing your own device configuration to make sure you download the correct firmware from our website or getting it from one of our technical support staff. Once access the web interface just go through the instruction on the booklet and follow the instructions to set up your social internal wifi network by enable DHCP and have your customers connect to your SSID. Please remember that your encryption should be open. Simple ping tools should be your first tool for troubleshooting and obviously make sure you have enough coverage in your environment. Best practices are to always have 2 sensors or access points as a fail over or redundant sensor for your social wifi hardware set up. Channel spacing is very important and at times more access points is not always the solution as too many wifi social hardware devices in one area can create sticky RF clients or cross channel interference. To continue please read our next blog
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
Please ensure you document the following; IP address of your device & gateway, DNS server address Radius connection, Cloud connection,VPN connection
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
After you have performed the following the next think you need to do is access the web interface. Please remember that after one of our hotspot hardware routers have been flashed or upgrade you can no longer access the original manufacturers web ui. This is extremely important that if you are performing your own device configuration to make sure you download the correct firmware from our website or getting it from one of our technical support staff. Once access the web interface just go through the instruction on the booklet and follow the instructions to set up your social internal wifi network by enable DHCP and have your customers connect to your SSID. Please remember that your encryption should be open. Simple ping tools should be your first tool for troubleshooting and obviously make sure you have enough coverage in your environment. Best practices are to always have 2 sensors or access points as a fail over or redundant sensor for your social wifi hardware set up. Channel spacing is very important and at times more access points is not always the solution as too many wifi social hardware devices in one area can create sticky RF clients or cross channel interference. To continue please read our next blog
About the Author:
Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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